NADRA Islamabad Jobs 2025

Brief Overview

The National Database and Registration Authority (NADRA), Pakistan’s premier digital identity agency, is hiring for the position of Assistant Director Customer Services (IG-5/2) at its Islamabad office.

This role, based in the bustling capital, focuses on delivering exceptional customer support amid growing demands for biometric and registration services.

As an equal opportunity employer, NADRA emphasizes diversity and professionalism, offering a stable career in public service with opportunities for skill enhancement.

With applications opening now, this vacancy aligns with NADRA’s mission to modernize citizen services—perfect for service-oriented graduates with call center flair.

Educational Requirements

To qualify for this customer-facing leadership role, candidates need a strong academic foundation:

Graduation (14 years of education) from an HEC-recognized university.
Attested degree certificates from higher education commissions or educational boards.
Preference for degrees in Management, Business Administration, or related fields to handle service operations effectively.

These prerequisites ensure applicants can manage high-volume interactions and procedural compliance.

Age Limit

Maximum age: 40 years, inclusive of any applicable relaxations as per government policy.
Age is calculated as of the closing date of applications, promoting a balanced mix of fresh energy and maturity.

Who Can Apply?

NADRA welcomes applications from:

Pakistani nationals committed to public sector service in Islamabad.
Graduates with a customer service mindset and local language proficiency.
Both male and female candidates; the authority is an equal opportunity employer fostering inclusivity.
Professionals ready for non-transferable postings, with no prior government service barriers beyond standard checks.

Detailed Table of Information

Category	Details
Position Title	Assistant Director Customer Services (IG-5/2)
Number of Posts	1
Location	Islamabad (DHA Islamabad – Rawalpindi)
Employment Type	Permanent/Contractual (Project-based)
Pay Scale	IG-5/2 (Competitive with allowances)
Reporting To	Senior Management in Customer Services Division
Key Focus	Call center operations, customer query resolution, service quality

Maximum Age and Residential Requirements

Maximum Age: 40 years (relaxations for reserved categories like women, minorities, or disabled persons as per federal rules).
Residential Requirements: Primarily for Islamabad/Rawalpindi residents due to the DHA location, but open nationwide with relocation willingness. Preference for those familiar with local dialects (Urdu, English) for seamless customer engagement; no strict domicile quota.

Important Application and Selection Procedure

Navigate the process efficiently:

Online Application: Register and submit via the NADRA careers portal with your CNIC and educational details.
Document Verification: Upload attested degrees, experience certificates, and a recent photograph.
Shortlisting: Based on eligibility; only selected candidates proceed.
Written Test/Skills Assessment: Focus on customer service scenarios, language proficiency, and problem-solving.
Interview: Panel evaluation at NADRA headquarters, emphasizing behavioral competencies.
Medical & Reference Check: Final clearance before joining.

Job Details and Eligibility Criteria

Job Details:

Oversee call center teams handling customer inquiries, registrations, and biometric issues.
Guide users through procedures, troubleshoot complaints, and ensure adherence to service scripts.
Maintain high standards in multilingual support (Urdu, English, local languages preferred).
Collaborate on process improvements for efficient query resolution.

Eligibility Criteria:

Minimum 6 years of experience in a well-reputed call center or customer service role.
Skills in problem-solving with high-level customer interactions and outbound calls.
Proficiency in guiding on troubleshooting, including product/service inquiries.
Ability to follow scripts, adhere to standards, and handle pressure in dynamic environments.

District-Wise Information in Table Form

As a federal posting in Islamabad, the vacancy is open to all districts, with no quotas. Proximity to the capital aids logistics:

District/Region	Eligibility Status	Coverage Notes	Relocation Notes
Islamabad	Open (Preferred)	ICT districts	On-site; no relocation
Rawalpindi	Open	Attock, Chakwal, Jhelum	Local commute preferred
Punjab (Other)	Open	Lahore, Faisalabad, Multan	Full support for move
Sindh	Open	Karachi, Hyderabad	Nationwide; incentives
Khyber Pakhtunkhwa	Open	Peshawar, Abbottabad	Travel assistance
Balochistan	Open	Quetta, Gwadar	Remote applicant focus

Key Points

Lead customer service excellence in NADRA’s expanding digital ecosystem.
Opportunities for training in advanced call center tools and languages.
Contribution to national identity projects with societal impact.
Work-life balance in a secure, government-backed environment.
Career progression to senior director roles based on performance.

Terms and Conditions

Applications must be complete; incomplete ones are rejected outright.
NADRA reserves the right to alter terms or cancel the process.
Selected candidates undergo a probation period with performance metrics.
Non-disclosure of sensitive data is mandatory.
Employment subject to security vetting and medical fitness.

Last Date for Application Submission

Applications close on December 21, 2025. As of December 9, 2025, you have 12 days left—submit early to avoid portal congestion.

Summary Information

NADRA’s Assistant Director Customer Services role in Islamabad demands 14 years of education, 6+ years experience, and a max age of 40. This IG-5/2 position drives query resolution and service quality in a vital public agency. Apply online by December 21, 2025, for a rewarding career in citizen-centric operations.

Official Website Link for Applying

Apply directly through: https://careers.nadra.gov.pk. Download forms and check status via the portal.

Note/Warning for Complaints and Queries

For assistance, contact NADRA HR at (051) 111-786-100 or email careers@nadra.gov.pk. Report application glitches promptly. Shun fake agents soliciting fees—NADRA recruitment is transparent and cost-free. Lodge complaints with the Establishment Division or FIA for fraudulent activities.

FAQs

Q: Is experience in government call centers required?
A: No, but well-reputed private sector roles count; focus on transferable skills.

Q: What languages boost my chances?
A: Urdu and English are essential; local dialects like Punjabi are advantageous.

Q: Are there quotas for women?
A: Yes, as an equal opportunity employer, reserved seats apply per policy.

Q: When do interviews happen?
A: Post-shortlisting, likely in early January 2026; updates via email.

Q: Is the job transferable?
A: No, fixed in Islamabad; relocation is at candidate’s discretion.

Conclusion

Embrace the Assistant Director Customer Services opportunity at NADRA Islamabad to shape Pakistan’s digital identity landscape. With a deadline of December 21, 2025, this role blends service passion with professional growth. Apply now via the official portal and join a team transforming public access—your expertise could redefine customer trust in government services.

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